This Privacy Policy explains how RouteWright ("we", "our", or "us") collects, uses, and protects your information when you visit our website or use our services.
1. Information We Collect
- Account Info: Email address and onboarding details you provide during signup.
- Order Files: Files uploaded for route planning, including delivery addresses and stop details.
- Usage Data: Information about how you interact with our platform (e.g., page views, browser type).
- Support Messages: Any communication you send through our dashboard or support channels.
2. How We Use Your Data
- To deliver route optimization services and revisions.
- To personalize routing logic based on your operational needs.
- To respond to support requests and troubleshoot issues.
- To improve platform performance and detect abuse or fraud.
- To comply with legal obligations.
3. Cookies & Tracking
We may use cookies and similar technologies to enhance your experience and monitor site performance. You can disable cookies in your browser settings. We do not use third-party advertising trackers.
4. Data Retention
We retain your account and route data as long as your account is active, and for a reasonable period thereafter to comply with legal and operational obligations. You may request deletion at any time.
5. Sharing Your Information
We do not sell or rent your data. We only share your information with:
- Trusted vendors (e.g. cloud hosting, email, billing) under strict confidentiality agreements.
- Legal authorities if required by law or to protect our rights or the rights of others.
6. Your Rights
You have the right to access, update, or delete your data. You may also opt out of communications. For assistance, contact [email protected].
7. Children's Privacy
RouteWright is not intended for children under 13. We do not knowingly collect data from minors. If you believe a child has provided us with information, please contact us.
8. Security
We use encryption, access controls, and secure infrastructure to protect your information. No system is 100% secure, but we follow best practices to safeguard your data.
9. International Users
If you are accessing our services from outside the United States, your data may be transferred to and processed in the U.S. By using RouteWright, you consent to this transfer.
10. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or platform notice. Continued use of our services constitutes acceptance of the revised policy.
11. Contact Us
For privacy questions or data requests, contact us at:
[email protected]
RouteWright is operated by a registered U.S. limited liability company. Legal entity information available upon request.